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Accessibility

A website everyone can use

Many of the people who use this website — and their families — live with disability. Making it accessible is not an extra for us; it is the baseline.

Last reviewed July 2026.

Our commitment

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That means it should work with a keyboard alone, with screen readers, with zoomed text, and with reduced-motion settings — and that words and controls are easy to see and understand.

What we have done

  • Full keyboard access: every page, menu and control can be reached and used without a mouse.
  • Visible focus: a clear two-colour outline shows exactly where you are on the page.
  • Colour contrast: text and background colours are chosen to meet WCAG AA contrast.
  • Reduced motion: if your device is set to reduce motion, animations are switched off and content simply appears.
  • Readable type: generous body text size and line spacing, with plain-English writing.
  • A “skip to content” link at the top of every page for keyboard and screen-reader users.
  • Descriptive alt text on photographs, and decorative graphics hidden from screen readers.

Known limitations

We would rather be honest than claim perfection. Some things we are still working on:

  • Some older photographs may not yet describe every detail in their alt text. We are improving descriptions as photos are updated.
  • Content we link to on other websites — such as our Facebook page — is outside our control and may not meet the same standard.

If you find something else that is hard to use, please tell us — it helps us fix it.

Feedback and alternative formats

If any part of this website is difficult for you to use, or you would like information in a different format — large print, Easy Read, or someone reading it to you over the phone — we are happy to help.

We also have an Easy Read page with short, simple summaries of who we are and how to get support.